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Jill Coon Inc Presents: 10 Reasons to Hire a Dental Virtual Assistant

Need an extra pair of hands at the office but don’t want to hire someone full or part time? Dental virtual assistants are perfect adjuncts to any dental practice. The virtual assistants (VA’s) are independent contractors and are hired on a monthly contract or as needed for projects and other tasks.

This short Youtube video explains 10 reasons you should have a dental virtual assistant for your practice:



Jill Coon Inc Presents Services That Dental Virtual Assistants Offer

Jill Coon Inc talks about some dental virtual assisting services offered.



Services That Dental Virtual Assistants Offer

Verifying dental insurance and following up on claims can take your staff member quite a bit of time on the phone.  Having knowledge about your patients insurance is key for accurate billing and collections.  In order to verify the insurance for your patient, a good insurance verification sheet is very important to use.  Here is one we use for all of our clients:  Insurance Breakdown Sheet 


Did you know that you can hire a dental virtual assistant to spend the time on the phone for you so that you can have your staff members attend to patients and other necessary things needed?


Here is a list of services offered by Jill Coon Inc to free your staff from time on the phone:


•Aging insurance/follow up with outstanding claims over 30 days old

•Appointment confirmations and scheduling (answering phones)

•Accounts receivables/ Collections (debt collection software)

•Comprehensive insurance verifications and breakdowns (in and out of network)

•Fee negotiations with insurance companies for highest reimbursement

•Dental Insurance billing, filing and submissions


•Recalls (patients overdue for follow-up or treatment)

•Social media (Facebook, Twitter, LinkedIn, Youtube, Pinterest and Google+)

•Blogs and newsletters

•Email management


Visit our website for more information:



Virtual Assisting Services Offered by Jill Coon Inc

“Take too many pictures, laugh too much, and love like you’ve never been hurt because every sixty seconds you spend upset is a minute of happiness you’ll never get back”.



Just as the quote above mentions that the more time you spend upset is a minute of happiness you will never get back, a day of lost production or business is money you will never get back.  Isn’t it time to make wise use of your time?


Do you run a business and have no extra time and need an extra set of hands but don’t have the need to hire someone on a full time basis? Do you have “to do” lists of things that need to get done but are falling behind due to lack of time? Do you have excess workload or are you looking to cut down your overhead cost and need extended business hours? Is your business booming and you need more help? Do you want to have more time doing the things you enjoy? A virtual assistant may be just the person you are looking for. Virtual assistants provide a variety of services that play a very important role in your business. The free time it gives you for concentrating on other things such as clients/patients and income generating activities. A virtual assistant is there to simplify your life. Every virtual assistant and virtual assistance firm will have different skill abilities and will provide different services. Look for the services you want and need.


Here is a list of virtual assisting services that we offer our clients:

•Accounting services (Quickbooks)
•Appointment Scheduling/ Reminders
•Clerical services
•Collections, accounts receivables, debt collection software
•Creating Forms and Templates
•Drafting Business Letters
•Desktop Publishing (brochures, business cards, flyers, letterheads, menus, newsletters, etc.)
•Internet Research (search for lowest prices on items or services)
•Mail and E-mail management
•PowerPoint Presentations
•Proofreading Documents
•Social Media (Facebook, Twitter, Youtube, LinkedIn, Pinterest and Google+)
•Typing / Word Processing                                                                                                            •Website Design (standard and mobile)


Dental, psychotherapy, and medical virtual assisting services:

•Aging insurance/follow up with outstanding claims over 30 days old
•Appointment confirmations and scheduling (answering phones)
•Accounts receivables/ Collections (debt collection software)
•Comprehensive insurance verifications and breakdowns (in and out of network)
•Dental and medical practice and internet marketing
•Fee negotiations with insurance companies for highest reimbursement
•Insurance billing, filing and submissions
•Recalls (patients overdue for follow-up or treatment)
•Social Media  (Facebook, Twitter, Youtube, LinkedIn, Pinterest and Google+)


For more information about our services, please visit our website:



Why Social Media and Which Sites Should I Use

Throughout the years, I have been a part of various local business networking groups.  The business I have gotten as a result of being a member has been decent but the business I have gotten via the connections I have made through social media has been even better.  With traditional business networking models, you meet people face to face and you get referrals from working with people within the group and then get a handful of referrals from various members in the group.

If you are looking to market your business and promote your brand, being a part of various social media platforms is a must.  Now with numerous social media platforms out there, the amount of people you reach and connect is huge!  It is much larger than traditional networking.

This video will explain the top social sites and their statistics:



Virtually Everything is Possible.

Have you considered hiring a virtual assistant for your practice or business?  Virtual assistants can defintiely simplify your life.  In my article for the Progressive Orthodontist Magazine, I have explained all of the things that virtual assistants can do for your practice: Virtually Everything is Possible




Is Professionalism Important For Your Brand?

Are you a business owner who expects your employees to be professional?  Are you professional?  I know when we are at work, we always try to be professional in front of our patients and potential clients.  Are you professional after work or online?  Do you care how your patient or other peers see you or the way you behave after hours?  Do you think poor behavior can affect your business or your brand?

Facebook and other social media platforms have allowed us to be more open with our discussions.  Many people see it as having free reign to say and do whatever they feel online.  Many people don’t even relaize how quickly their actions on the social media sites (Facebook, Twitter, Linked In, Youtube, Google+, etc) can affect their livelihood and home life.  It is important when posting to think about consequences of what you are posting or commenting on.

People are becoming less professional and are being received as less professional because of what they write or portray. What surprises me more is that there are people on these social networks who try to represent themselves as good, reputable people and work hard to build a name for their business and themselves, yet these are some of the people who are making fun of another professional or peer in the same industry in a forum amongst other fellow professionals.  Others feed into the conversations and some don’t.

Do you feel a forum is a place for a professional to badmouth another professional or person?  I personally don’t get involved in forums where someone is being badmouthed nor do I recommend any of my friends to take part in any type of negative discussions.   My mother always taught me: “If you have nothing nice to say then say nothing at all”—-let alone put it in writing on a social site!

People who are posting freely may be subject to consequences as a result of their poor behavior.  People are paying heavy prices for their actions.  Think about a more recent event as to what the teacher who wrote a blog about her students and was recently fired.  Ironically, she never named the students or the parents in her blog.  She was fired because she represented the school and the school frowned upon her writing.

It is quite obvious that poor behavior most certainly can affect your brand.  It certainly can affect your brand in person and online!  Why do you think employers want your username and passwords to your social accounts?   I personally would NEVER refer to individuals that own their own business who speak negatively online about others in their industry. If I would not air out dirty laundry on Facebook or any other social media site either.



Twitter: 140 Characters Of Pure Gold By Livvie Matthews

Twitter is a fast paced social platform! Your Twitter stream conversations can literally fly by with tweets and information in seconds. It’s a microblog platform using 140 characters. If you can text, you can use Twitter!


Often I have people ask, “140 Characters??!! What can you do with 140 characters?” My answer…anything you want to! You can share valuable tips and strategies, links to your blog posts, links to websites, to articles, programs, events…you name it, you can share it on Twitter.


Because of this fast paced interaction Twitter becomes useful in ways you may not have thought about.


Going Mobile


Users may not check their emails, open their snail mail, or check their home voice mail…But…they DO check their social platforms for their Twitter updates. This makes mobile messaging one of the most cost effective ways to connect and communicate with your clients and customers and a useful way to get a quick 140 character message out globally or to the local marketplace


In my interview with Al Ferretti of Making Mobi, we talked about how mobile marketing was out performing computers 5 to 1 and decisions to purchase were being made right there in the business isles!


Twitter Online Marketing Essential

Marketing on Twitter is critical when it comes to increasing your Search Engine Optimization (SEO) rankings. Search engines crave content, and nowhere is there more content found than on Twitter! This makes Twitter one of the best places for searching online.


Twitters For Local Clients and Customers and Laser Targeted Searches

Using Twitters local geographical data, you can locate local people, business, products, and services for targeting your direct market.


Using the advanced search function on Twitter – you can type in keywords that your market may be searching for finding your business, product, or services. These Twitter features can find and connect with local prospects interested in using your product or service.


Twitter Terminology


You don’t have to be on Twitter very long to realize Twitter has its own way of talking. You’ll hear “Hashtags”, Retweets, RT’s, Follow Friday, and DM’s. Below is Twitter glossary of term:

  • RT  – ReTweets: Use when repeating someone else’s Tweet (high      compliment when your tweets are ReTweeted – always Tweet back ex:      @Livvie>Matthews “Thank you for the RT”)


  • @connects:  This is how you know when someone has mentioned you specifically on Twitter. (ex: @Livvie_Matthews Enjoying your tweets and posts)This would show up in my Twitter stream and on the stream of the person who sent the “tweet”.


  • #FF or FollowFriday: FollowFriday (all one word) is a very popular way for people on Twitter to recognize  and suggest some people for others to follow. This is done on Fridays and      is tweeted by using the hashtag #FF.


  • #hastags:  This pulls tweets of a certain subject together all in one place. Just add      the # in front of the word (ex: #socialmedia shows all posts using      #socialmedia hashtag)


  • DM – Direct Messages: This is Twitter’s private messaging and sent directly from you to that  person or vice versa. Keep DM to less than 140 characters **NOTE:  You must both be following each other or you canNOT send a direct message to that person (exception is your Thanks for Following DM).


Twitter Action Steps: About 10 Minutes A Day

  • Post the same types of information as in your Facebook Status Updates. Stay in 140 characters


  • Be sure to keep your Tweets to 140 characters or less – 120 is good for the old RT and adding a comment at the end


  • Always check your @connects and check to see if any of your information has been ReTweeted (RT) Be sure to send a reply tweet with a Thank you to that person using their Twitter @name (example: @Livvie_Matthews) If you don’t use the @ symbol the person  or business you are tweeting about will not know you have mentioned them.



  • Tweet tips, strategies, how-to’s, quotes, ask questions, answer questions, retweet others tweets, links to  articles, blog posts, related stories, tools, techniques, even some personal interests….anything of value to your followers.



Post on Twitter as you would any other social platform….consistently. Tweeting valuable and relevant content regularly keeps your Twitter feed updated with meaningful information for your followers, who will become customers and repeat customers. This can be fun and one of the best ways to see results from Twitter.


If you are using Twitter, how are you using it for your business?



Want to know more? Livvie Matthews, a 30 year dental office professional, provides Social Media and Internet Marketing solutions for businesses and practices that see the value of social media, they have plenty of content but don’t have the time to manage social media.  She is passionate about helping service professionals learn to draw clients and patients into their space using the incredible power of the Social Media and Internet Marketing!  Email  Visit: http://www.SimpleSocialMedia.TV



Emotional Strength of Your Brand

I am so excited to share my latest article regarding emotional branding. Emotional branding is very important in marketing and my article clearly explains why!   Click here to read.  Feel free to leave comments!



Have you filled someone’s bucket today?


One of my  favorite children’s book is “Have You Filled Someone’s Bucket Today”  written by Carol McLeod  and illustrated by Dave Messing.  The message is a great message for children and even adults!  Basically, the message is that we all carry imaginary buckets around with us.  It is up to us to fill someone else’s bucket in order for our own buckets to get filled.  Instead of hurting someone’s feelings, try to find something nice to say to that person.  You will make that person feel good and in turn, you will also feel good.


Today, I want to thank my friend, Al Ferretti from Making Mobi for doing a fantastic job with my client’s mobile website.  There is nothing better than receiving a great testimonial from a client or patient.  My client was extremely satisfied and wrote this:  “Wow. The mobi site looks great. I like the facebook and video links. Really cool. Maybe we will get more friend requests.  I like it”.  Al Ferretti filled my client’s bucket by doing a great job and also filled mine as my recommendation made my client happy.   The customer service that Al Ferretti gives is exceptional.


Does your business have a mobile website?  If it doesn’t, now is the time to have one.  Now is the time to have your mobile site positioned on the mobile web and having traffic directed to your mobile site will increase you visibilty on the search engines.  This means more people will find your business and call!  More and more people are accessing the internet with their mobile devices instead of using their desktop or laptop computer.  Regular websites are too difficult to read from our mobile devices and they load real slow on mobile devices.   Some people will try to view your website at a later time from a desktop or laptop but honestly, the likelihood of it happening is slim to none as life gets busy.


Give Al Ferretti a call today at 763-438-1162 to have a mobile website made for your business.  Let him know that Jill Coon referred you.